Tuesday, May 17, 2011

Must Take All

In the home where we have been staying, the phone line and internet connection has been essentially disabled for the past week.  There is such severe interference on the line that voice communication is almost impossible.  The response from a service desk personnel to one of my calls for repair could have been amusing if it hadn't been so frustrating:

"I can hear someone is there but I can't understand what you're saying!"

The phone line needs repair, you goof.

Unfortunately, Alaska Communications Systems, the provider for both our phone line and internet, has a Policy that the account holder, and only the account holder, can order repair work before they can issue a service ticket.

Unfortunately, the account holder is on a boat anchored outside of Puerto Williams, a small isolated city of roughly 2000 people on the Beagle Canal in the far southern tip of Chile.

Unfortunately, the satellite phone the account holder carries for emergency communication ends up dropping the call before the interminable maze of routing messages and holds can be navigated in reaching the ACS service desk.

Unfortunately, the email capability the account holder has through their single sideband radio on their boat isn't acceptable to ACS because it doesn't originate from one of the two email accounts they have on file for the account holder, even though it clearly states and identifies the account holder and that they wish to have the phone line fixed.

It's one of those policies with a huge, bold, capital "P."

To be fair, I suspect the competent folk at the ACS service desk are aware of that.  In my last conversation with them they were actually quite apologetic and conciliatory - he kept answering my questions with the disclaimer: "What I have been told by our business office is..."

In other words, please don't shoot the messenger.

Days like these aren't easy nor fun.  But life's like that.  One day you might find a great treasure at a garage sale, then the next day all you can do is build the box that will help you hold and remember it.

And you must take all.

Western Red Cedar, Tung oil finish

1 comment:

  1. ... yup.... you gotta take it all... the good, the bad and all the in-between.

    blessings brother,